Terms of Service

Effective Date: 29 Sep 2026
Website: www.sayafter.app
Support: support@sayafter.app

1. INTRODUCTION AND SERVICE OVERVIEW

1.1 Acceptance of Terms

These Terms and Conditions govern your use of SayAfter LTD (“SayAfter”, “we”, “us”).

By creating an account, purchasing a plan, or using the platform, you confirm that:

• You are at least 18 years old

• You agree to these Terms

• This Agreement complies with applicable UK law, including the Consumer Rights Act 2015

1.2 What SayAfter Provides

SayAfter is a private digital memory and storytelling platform that allows users to:

• Capture and store moments (photos, videos, voice notes and written content)

• Build a structured personal life story (“My Story”)

• Organise content through a central Scrapbook

• Create and manage albums and future messages

• Add Recipients to receive content

• Add Storykeepers to help manage and contribute to content

• Share content where enabled

SayAfter is not a social media platform. Content is private unless shared by the user.

1.3 Plans, Features and Pricing

Plans and pricing are defined within the app and may evolve over time.

Plans may include:

• Storage limits

• Chapter access (My Story)

• Album creation

• Recipient and Storykeeper limits

• Delivery timeframes

• Feature access

Users may upgrade, downgrade or purchase bolt ons where available.

SayAfter reserves the right to modify plan structures and features, but existing paid entitlements will be honoured unless otherwise stated.

1.4 My Story and Scrapbook

My Story allows users to build a structured life story through chapters over time.

The Scrapbook acts as the central storage location for all uploaded content.

Users may:

• Add moments at any time

• Assign content to chapters or albums

• Organise and update their story

SayAfter does not guarantee completeness or permanence of content beyond plan limits or platform lifecycle.

1.5 Storykeepers

Users may assign Storykeepers to assist with their account.

Storykeepers may:

• Add content where permitted

• Help organise or maintain a story

• Assist with delivery processes where applicable

Storykeepers do not gain full account control.

Users are responsible for:

• Who they assign

• Permissions granted

SayAfter is not responsible for actions taken by Storykeepers.

1.6 Future Messages and Delivery

Users may create content intended for delivery in the future.

Delivery is attempted based on:

• User instructions

• Plan limitations

• Valid recipient details

SayAfter does not guarantee delivery in all circumstances.

1.7 Partner Access

SayAfter may provide access to partners such as organisations, charities or communities.

Partner access:

• Is issued at our discretion

• May include discounted or alternative pricing

• May be revoked or modified at any time

Partners may not resell or redistribute access unless explicitly agreed.

2. USER CONTENT, RIGHTS AND RESPONSIBILITIES

2.1 User Responsibility

Users are solely responsible for:

• All uploaded content

• Ensuring legality of content

• Accuracy of Recipient and Storykeeper details

• The emotional impact of shared content

SayAfter does not pre-moderate content.

We reserve the right to suspend or remove accounts for misuse.

2.2 Content Ownership

Users retain full ownership of their content.

By using SayAfter, users grant a limited licence to:

• Store and protect content

• Operate the platform

• Deliver content where instructed

SayAfter does not use content for:

• Advertising

• AI training

• Public distribution

2.3 Content Sharing

Users may share content externally, including to social platforms.

By sharing content, users acknowledge:

• Content may become public

• Third party platforms are outside SayAfter’s control

• SayAfter is not responsible for how shared content is used

2.4 Storage and Limits

Storage, uploads and feature access are subject to plan limits.

app

If limits are reached, users may:

• Upgrade

• Purchase bolt ons

• Remove content

SayAfter is not responsible for:

• Loss of content due to user actions

• Failed uploads

• Exceeded limits

Users should maintain backups where appropriate.

Storage limits, file sizes and usage thresholds are designed to support normal personal use of the platform. Excessive or abnormal usage may be subject to review under our Fair Use policy.

2.5 Fair Use and Acceptable Use

Certain features of SayAfter may be described as “unlimited”, including but not limited to albums, viewing access, or recipients.

These features are intended for normal personal use only.

Users must not use the platform in a way that is excessive, automated, commercial in nature, or otherwise outside the intended purpose of personal storytelling and memory sharing.

Prohibited use includes, but is not limited to:

• Using the platform for large scale distribution or broadcasting

• Uploading or storing content in a way that is disproportionate to normal personal use

• Using automation, scripts, bots or third party tools to interact with the platform

• Attempting to bypass storage, usage or feature limitations

• Using SayAfter as a file hosting or content distribution service unrelated to its intended purpose

SayAfter reserves the right to:

• Monitor usage where necessary

• Restrict or limit access to features

• Contact users to address unusual usage

• Suspend or terminate accounts where misuse is identified

These measures are in place to protect the integrity, performance and intended use of the platform for all users.

3. DELIVERY, FUNCTIONALITY AND LIMITATIONS

3.1 Delivery Method

Content is delivered via email.

SayAfter does not guarantee delivery if:

• Recipient details are incorrect

• Messages are blocked or filtered

• Recipients do not engage

3.2 Technical Availability

SayAfter is provided on an “as available” basis.

We are not liable for interruptions caused by:

• Server downtime

• Connectivity issues

• Third party providers

• Platform updates

Performance may be impacted by excessive or abnormal usage outside intended use.

3.3 Platform Evolution

The SayAfter platform will evolve over time.

Features, layouts and flows may change.

We are not required to maintain specific designs or functionality indefinitely.

4. PAYMENTS, CANCELLATIONS AND REFUNDS

4.1 Payments

Payments are processed via app stores or approved providers.

SayAfter does not store payment information.

4.2 Subscriptions and Cancellations

Subscriptions may be cancelled through the relevant provider.

Cancellation stops future billing but does not refund past payments.

4.3 Refunds

One time purchases are non refundable once access is granted, except where required by law.

SayAfter cannot override third party refund decisions.

5. LIABILITY AND LEGAL

5.1 Limitation of Liability

SayAfter is not liable for:

• Undelivered content

• Emotional impact of content

• User errors

• Incorrect recipient details

• Actions of Storykeepers

• Third party failures

5.2 Governing Law

These Terms are governed by UK law and Scottish law where applicable.

5.3 Disputes

Disputes should first be addressed via support before formal proceedings.

5.4 Changes to Terms

We may update these Terms.

Material changes will be communicated in advance.

Continued use constitutes acceptance.

6. CONTACT

support@sayafter.app
www.sayafter.app